PRIVACY   POLICY

mobilemend Privacy Policy

Effective Date: July 17th, 2024

1. Introduction
mobilemend is committed to protecting the privacy and security of our customers’ personal
information. This privacy policy outlines how we collect, use, disclose, and safeguard your
information when you visit our website or use our services.

2. Information You Provide Us
We collect personal information necessary to provide our repair and support services, including:
• Contact Information: Name, address, phone number, email address.
• Device Information: Model, serial number, issues reported.
• Service Information: Records of services provided, including diagnostics and repairs.
• Data for Repairs: Files, passwords, photos, and other media necessary for diagnostics
and repairs.

3. Device and Web Browsing Information
We may also collect information about your devices and browsing activities, including:
• Device Information: Type of device, operating system, and other technical details.
• Web Browsing Information: IP addresses, browser type, referring/exit pages, and date/
time stamps.

4. How Long We Keep Personal Information
Personal information and data related to your devices are stored securely on our systems. Data
required for repairs may be temporarily stored on our servers but will be deleted upon
completion of the service unless otherwise requested by the customer. We retain personal
information only as long as necessary to fulfill the identified purposes or as required by law.

5. Data Technologies
We use various data technologies, including cookies and similar tracking technologies, to collect
and analyze information about your usage of our services. These technologies help us understand
user behaviour, track browsing patterns, and improve our services.

Cookie Acceptance
By using our website, you consent to our use of cookies and similar tracking technologies. You
can manage your cookie preferences through your browser settings.

6. How We Use Your Information
We use the collected data for the following purposes:
• To provide, maintain, and improve our repair and support services.
• To communicate with you regarding your service requests and any updates.
• To ensure the security and functionality of your devices.
• For internal record-keeping and legal compliance.
• To personalize your experience and deliver targeted advertising, if applicable.

We do not sell, trade, or otherwise transfer your personal information to outside parties without
your consent, except as required by law or to trusted third parties who assist us in operating our
business, as long as those parties agree to keep this information confidential.

8. Your Targeted Advertising Options
We may use your information to provide personalized advertisements. You can opt out of
targeted advertising through settings on your device or browser, or by using industry opt-out
tools. For more information on how to opt out, visit the Digital Advertising Alliance of Canada’s
opt-out page.

9. Sensitive Information
We handle sensitive information, such as passwords and personal media files, with the utmost
care and confidentiality. Such information is used solely for the purpose of diagnostics and
repairs and is not stored beyond the necessary period. We recommend changing passwords after
service completion.

10. No Profiling
We do not use your personal information for profiling or automated decision-making processes
that have legal or significant effects on you.

11. Email Communication
By providing your email address, you consent to receive communications from us regarding your
service requests and related updates. You may opt out of these communications at any time by
contacting us or using the unsubscribe link provided in the emails.

12. Your Privacy Rights
You have the right to access, correct, or delete your personal information. You may withdraw
your consent to our use of your data at any time, subject to legal or contractual restrictions.
Inaccurate Information Policy
If you believe that any information we hold about you is inaccurate or incomplete, please contact
us. We will promptly correct any information found to be incorrect.

13. How to Exercise Your Privacy Rights
To exercise your privacy rights, please contact us using the contact information provided below.
We will respond to your request within a reasonable timeframe, typically within 30 days.

14. Request Metrics
We maintain records of requests and responses to ensure compliance with privacy laws and to
improve our services. These records include the type of request, the date it was received, and the
date of the response.

15. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal
requirements. Any updates will be posted on our website with the effective date. We encourage
you to review this policy periodically.

16. Links to Other Websites
Our website may contain links to other websites. We are not responsible for the privacy practices
or the content of these other sites. We encourage you to read the privacy policies of any linked
sites you visit.

Our services are not directed to children under the age of 13. We do not knowingly collect
personal information from children. If we become aware that we have collected personal
information from a child without parental consent, we will take steps to delete such information.

18. Protection of Personal Information
We implement appropriate security measures to protect against unauthorized access, alteration,
disclosure, or destruction of your personal information. These measures include:
• Physical Safeguards: Locked filing cabinets, restricted access to offices.
• Organizational Safeguards: Confidentiality agreements, privacy training for employees.
• Technological Safeguards: Encryption, secure passwords, firewalls, and antivirus
software.

19. Compliance with PIPEDA
We are committed to complying with the Personal Information Protection and Electronic
Documents Act (PIPEDA) and its principles:
• Accountability: We appoint a Privacy Officer to ensure compliance with PIPEDA.
• Identifying Purposes: We identify the purposes for which personal information is
collected at or before the time of collection.
• Consent: We obtain your consent before collecting, using, or disclosing personal
information, except where required or permitted by law.
• Limiting Collection: We collect only the personal information necessary for the
identified purposes.
• Limiting Use, Disclosure, and Retention: We use, disclose, and retain personal
information only for the identified purposes, except with your consent or as required by
law.
• Accuracy: We maintain accurate, complete, and up-to-date personal information as
necessary for the identified purposes.
• Safeguards: We protect personal information with appropriate security safeguards.
• Openness: We make our privacy policies and practices readily available to individuals.
• Individual Access: We provide individuals with access to their personal information and
the means to challenge its accuracy and completeness.
• Challenging Compliance: We address any complaints or inquiries about our privacy
policies and practices promptly.

20. Ownership of Pictures and Media
By submitting pictures or media for repair or diagnostic purposes, you affirm that you own the
rights to such content. mobilemend will not use, distribute, or share your pictures or media
without your explicit consent, except as necessary for the service requested.

If you have any questions about this privacy policy or our privacy practices, please contact us:

mobilemend
• 169 Copernicus Blvd, Brantford, ON
Phone: 519-732-9292
Email

• 122 Robinson St, Simcoe, ON
Phone: 519-718-2323
Email